Terms and conditions

1. Who we are

MY Como and MY Rapallo are brands of My Rapallo Servizi SRLS, registered office Via Ettore Romagnoli 6, 20146 Milano (MI), Italy, VAT no. IT12804800964, certified email myrapalloservizi@pec.it. For any question: info@my-como.it, +39 375 994 1248.

2. The service

We organise private boat tours with a skipper on Lake Como, departing from Argegno. The boat is for your group only. Route, duration, time, capacity and what is included are those on the tour page and in the summary you see before paying. The route is indicative: the skipper adapts it to the weather and traffic on the lake.

3. Price and payment

The price is the one in the summary before payment, calculated by our system including any extras, surcharges, discount codes and vouchers. Prices always include VAT.

Online you pay the deposit shown in the summary by card, Apple Pay or Google Pay, through Stripe. The balance is paid at the pier before the trip, by card or in cash.

4. Confirmation

While you pay, the boat is held for you for a few minutes. The booking is confirmed when the payment succeeds: you see it on screen and we email you the confirmation with the booking code.

5. Right of withdrawal

Tours are leisure services on a set date, so the 14-day right of withdrawal does not apply (Art. 59(1)(n) of the Italian Consumer Code): the cancellation rules below apply instead. For gift vouchers see point 10.

6. If you cancel

The cancellation policy on its own page applies: a full refund up to 15 days before the trip, no refund after that. The summary before payment and the confirmation give you the exact dates. To cancel, write to us with your booking code.

If you booked through a portal or a partner, their rules apply.

7. Change of date

You can move your booking once free of charge up to 15 days before the trip, if there is availability on the new date. After that, a change is possible only if we can grant it.

8. Weather and safety

The decision to go out is the skipper's, who assesses wind and lake conditions for everyone's safety. If the trip cannot take place because of the weather or for safety reasons, you choose: another date or a refund of what you paid. During the trip the skipper may change route, stop or return early if safety requires it. If the trip is shortened because of the weather or by a decision of ours that does not depend on you, we refund the part you could not enjoy, in proportion to the time; if it is shortened because of the behaviour of those on board, there is no refund.

9. If we cancel

If we cannot run the trip for a reason on our side (for example a fault on the boat), we offer you another of our boats. If none is available, we refund everything you paid and help you find another boat.

10. Gift vouchers

Vouchers are sold only on this website and are valid for 12 months from purchase.

• A tour voucher is valid only at MY Como; an amount voucher is valid at MY Como and MY Rapallo, also over several bookings: any remainder stays on the voucher with the same expiry date. It cannot be exchanged for cash.
• The day is booked subject to availability.
• A voucher bought at a discount cannot be combined with other discounts or promotions; discounted vouchers have a cap per person, shown at purchase.
• On request, an unused tour voucher can be turned into an amount voucher equal to the price paid.
• On expiry, any unused value is lost.

Change of mind: within 14 days of purchase you can withdraw without giving a reason, if the voucher has not been used, not even in part (Art. 52 of the Italian Consumer Code). Write to info@my-como.it with the voucher code: we refund what you paid, to the same card, within 14 days. After the 14 days, or after the first use, the voucher is not refundable.

If you cancel a booking paid with a voucher, the same cancellation rules as for other bookings apply: up to 15 days before the trip the value used goes back on the voucher, with the same expiry date; after that, that part of the voucher is used up. If the trip does not take place because of the weather or for a reason on our side, the full value goes back on the voucher, or you choose another date. In any case we will work with you to find a way to use the voucher.

11. On board

• Be at the boarding point at the time given in the confirmation: if the trip starts late because guests arrive late, it still ends at the scheduled time, and lost time is not refunded.
• The number of guests cannot exceed the boat's capacity shown in the summary.
• Before boarding, tell the skipper about any health problems, allergies or anyone who cannot swim, so they can take the necessary precautions.
• Follow the skipper's safety instructions. The skipper may ask anyone who endangers themselves or others to leave the boat.
• Dangerous or illegal items or substances are not allowed on board. No alcohol for anyone under 18.
• Personal belongings remain in your care. Anyone who causes damage to the boat or to third parties is liable for it.
• On the day of the trip, before departure, you sign the skippered charter agreement, on board or digitally.

12. Complaints and governing law

For a complaint write to info@my-como.it or to our certified email myrapalloservizi@pec.it: we will reply as soon as possible. These terms are governed by Italian law. If you are a consumer, disputes fall under the court of the place where you live, and the rights given to you by the law of your country are preserved. If you buy as a business or professional (for example for a corporate event), the courts of Milan have exclusive jurisdiction.

13. Language and changes

These terms are in Italian and English; in case of doubt the Italian version prevails. We may update them: each purchase is governed by the version accepted at that time.